Last Updated: 16 December 2025

Welcome to Yuniyo (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, and share information when you use the Yuniyo website, mobile applications, and related services (collectively, the “Platform”).

By using Yuniyo, you agree to the practices described in this Privacy Policy.

1. Who We Are

Yuniyo is a building and community management platform operated by GRaHMuR Innovations Pvt. Ltd. (India), focused on helping residential communities manage communication, maintenance, complaints, payments, and governance.

2. Information We Collect

We collect information only when necessary to provide and improve our services.

a) Information You Provide

When you register or use Yuniyo, you may provide:

• Name, phone number, email address

• Apartment / flat details and building information

• Role in the community (resident, secretary, treasurer, etc.)

• Complaints, messages, announcements, poll responses, or documents you upload

• Payment-related references (transaction IDs, payment status)

Note: Yuniyo does not collect or store sensitive payment credentials such as bank account numbers, debit/credit card details, or UPI PINs.

b) Information Collected Automatically

When you use the Platform, we may automatically collect:

• Device information (device type, operating system)

• App usage data and interaction logs

• IP address and approximate location (city-level)

• Crash reports and performance diagnostics

This data helps us improve reliability, security, and user experience.

c) Information from Third Parties

We may receive limited information from trusted third-party services, such as:

• Payment gateways (transaction status only)

• Analytics and notification providers

Such information is used strictly to operate the Platform.

3. How We Use Your Information

We use your information to:

• Create and manage user accounts

• Enable community communication and coordination

• Process and track maintenance payments

• Facilitate polls, elections, and announcements

• Provide customer support

• Improve platform features, security, and performance

• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Community Visibility & Role-Based Access

Yuniyo is a community-based platform. Certain information (such as name, flat number, or complaints) may be visible to other members of your building depending on your role and feature usage.

Community administrators are responsible for:

• Assigning roles

• Managing access permissions

• Ensuring responsible data usage within the community

Yuniyo is not responsible for internal misuse of information by community members.

5. Data Sharing

We share data only when necessary:

• With service providers: Hosting, analytics, notifications, and payment processing

• With your community: As required to enable platform features

• For legal reasons: If required by law or to protect Yuniyo’s rights and users

All third-party partners are expected to follow appropriate data protection practices.

6. Data Storage & Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted connections

• Role-based access controls

• Limited internal access to user data

However, no system is 100% secure. You acknowledge and accept this inherent risk.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Meet legal, accounting, or compliance requirements

You may request deletion of your account and personal data, subject to legal obligations and community-level requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data

• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

9. Cookies & Tracking Technologies

Yuniyo may use cookies or similar technologies on its website to:

• Improve functionality

• Analyze usage patterns

• Enhance user experience

You can manage cookie preferences through your browser settings.

10. Children’s Privacy

Yuniyo is not intended for users under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via the Platform or website.

Continued use of Yuniyo after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@yuniyo.com
Website: https://yuniyo.com

By using Yuniyo, you acknowledge that you have read and understood this Privacy Policy.