Refund & Cancellation Policy
Last Updated: 16 December 2025
This Refund & Cancellation Policy explains how refunds, cancellations, and related matters are handled on Yuniyo (“we”, “our”, “us”). This policy applies to all payments made through the Yuniyo website or mobile applications (collectively, the “Platform”).
By making a payment on Yuniyo, you agree to this Refund & Cancellation Policy.
1. Nature of Services
Yuniyo is a digital platform that provides building and community management tools, including (but not limited to):
Maintenance fee collection
Communication and announcements
Complaint tracking
Polls, elections, and governance tools
Payments made on Yuniyo are typically community-level or service-related and may involve third-party payment gateways.
2. Subscription & Usage Fees
If your building or community subscribes to a paid Yuniyo plan or service:
Fees are charged as per the plan selected
Pricing, billing cycle, and inclusions are clearly shown before payment
Unless explicitly stated otherwise, subscription fees are non-refundable once the billing cycle has started.
3. Maintenance Payments Collected via Yuniyo
Maintenance or other dues collected through Yuniyo are paid to the respective residential community, not to Yuniyo.
Therefore:
Yuniyo does not control or hold these funds
Refunds of maintenance payments are governed by the community’s bylaws and administrators
Yuniyo cannot issue refunds for maintenance payments without explicit authorization from the community
Any refund requests related to maintenance must be raised directly with your building or society management.
4. Transaction Failures & Duplicate Payments
In case of:
Failed transactions
Duplicate payments
Amount debited but not reflected
The issue is typically handled by the payment gateway or bank.
Yuniyo will:
Assist by providing transaction references
Coordinate with the payment provider where possible
Refund timelines are subject to the payment gateway and bank policies, usually ranging from 5–10 business days.
5. Cancellations
a) Platform Services
You may cancel your use of Yuniyo at any time by discontinuing the Platform. However:
No refunds are provided for unused time in an active billing cycle
Community-level cancellations must be initiated by authorized administrators
b) Feature-Specific Services
Certain future services (such as events, add-ons, or premium modules) may have their own cancellation terms. These will be clearly communicated at the time of purchase.
6. Third-Party Services
Yuniyo may facilitate payments for third-party services (such as service providers or vendors).
In such cases:
Refunds are subject to the third party’s policies
Yuniyo acts only as a technology facilitator
Yuniyo is not liable for third-party refund decisions
7. No Cash Refunds
All approved refunds, if applicable, will be processed back to the original payment method used. Yuniyo does not offer cash refunds.
8. Policy Changes
Yuniyo reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting on the Platform or website.
Continued use of Yuniyo after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or need assistance regarding refunds or cancellations, please contact us at:
Email: support@yuniyo.com
Website: https://yuniyo.com
By using Yuniyo and making payments on the Platform, you acknowledge that you have read and understood this Refund & Cancellation Policy.